Single Point of Contact (SPOC)

The SPOC is typically the heart of IT support services. Having a single point of contact takes the frustration away from dealing with multiple people and companies for an IT issue. 

Single Point of Contact (SPOC) Benefits:

• Proactive fault alerts – we can resolve issues before they become a crisis using our remote monitoring tool.
• No wasted time – SPOC manages multiple products and suppliers in our customer’s environment.
• Remote desktop support – improves time to resolution.
• Cyberfit Score – tracks and monitors your security and vulnerabilities in real-time.
• Consolidated reporting – full IT asset register and SLA performance reporting.
• Licence management – manage software licences and expiry dates through a single portal.
• Helpdesk – full history of support calls logged with real-time tracking and resolution explanation. 

Printsol’s Single Point of Contact (SPOC) exemplifies a culture of working as one company to ensure our customers always receive reliable and personal IT support.