PIAS Case Study

A South African listed Education group faced a number of challenges with their print environment. They had a large number of students and multiple sites, each with its own print server. This made it difficult to manage the print environment and to keep up with the demands of the students. Additionally, the IT department was spending a significant amount of time on print-related tickets.

The customer wanted to reduce IT costs and the amount of time spent on printer-related issues, they also wanted to improve the end-user experience by increasing uptime on the printers.

The solution that was implemented was to move the print infrastructure to an Azure Hosted Cloud. This removed all the on-premises servers and allowed Printsol to manage the server. This has reduced the amount of time IT spends patching updates such as MS and Firewall which could affect the Print Operations. Because Printsol manages the server, access to resolve issues is faster, and has improved the Time to resolution significantly.

Some other benefits of the solution are that the customer has saved R 300 000.00 and the number of tickets has been reduced from 108 per month to only 6 tickets per month. By implementing Print Director and outsourcing the infrastructure to Printsol, the company can focus IT on its core objectives.

Key Benefits Achieved by PIAS:

• Reduced IT costs: The customer was able to reduce IT costs by R300 000.00 by consolidating their print servers and by eliminating the need for print-related tickets and outsourcing print-related tasks to Printsol.
• Reduced time spent on print-related tickets: The IT department was able to reduce the amount of time they spent on print-related tickets by outsourcing many of the print management tasks.
• Improved end-user experience: The end users were able to print more easily and reliably. They also had access to a number of features that made printing more convenient, such as print release and Follow-Me. 
• Improved security: The solution provided a number of security features that helped to protect the customer’s data, such as user authentication, encryption, and auditing.
• Increased uptime: The solution helped to improve the uptime of the print environment by providing a number of features that helped to prevent and resolve print problems, tickets reduced from 108per month to just 6 per month within 6 months

Overall, the customer was very pleased with the results of the solution. The solution helped them to reduce IT costs, reduce the amount of time IT spent on print-related tickets, improve the end-user experience, improve security, and increase uptime.

Retail Study

Printsol’s unique offering for retail is a comprehensive solution that addresses the challenges faced by one of the top 2 mobile telephone operators in South Africa with nationwide retail stores.

The solution includes the following features:

• A central database hosted in the customer’s cloud. This ensures that data is always available, even if there is an internet outage.
• A failover system that kicks in if the internet connection is lost. This prevents any disruption to printing.
• A pop-up that appears when a staff member prints. This pop-up identifies the staff member and allocates the print job to their account. It also shows attributes such as the job name, number of pages, and colour.
• A full audit trail of all prints. This ensures that the customer is compliant with POPIA, the South African data protection law.
• A unique PIN for each print job. This prevents unwanted prints from being left at the printer.

The Printsol solution is a valuable tool for mobile telephone operators and retailers where staff share workstations. It addresses the challenges faced by these operators and helps them to improve their efficiency and compliance.

Here are some additional benefits of the Printsol solution:

• Increased efficiency: The central database and failover system ensure that printing is always available, even in the event of an internet outage. This can save time and money by reducing the need for manual processes.
• Improved compliance: The full audit trail of all prints helps to ensure that the customer is compliant with POPIA. This can help to protect the customer from legal liability.
• Reduced costs: The unique PIN for each print job helps to prevent unwanted prints from being left at the printer. This can save money on paper and ink.

Overall, the Printsol solution is a valuable tool for retailers with nationwide retail stores. It can help them to improve their efficiency, compliance, and profitability.