Managed IT & Support

With our Managed IT Service package, you’ll get a full suite of IT support and services available remotely and onsite. All services and support are managed via our SPOC.

Taking the frustration out of an IT issue requires a combination of proactive alerting and communication with a professional service technician. When we are notified of an IT issue, one of our friendly technicians will be able to contact you and remote into your PC/server/workstation instantly to start resolving your issue at hand.

For a fixed monthly fee, you are able to outsource all your IT requirements to Printsol. You select the number of support hours you require per month. Outsourced IT support and our performance is tracked via our SLA.

Printsol offers the following services:

• IT Infrastructure Health Monitoring
• Patch Management (Servers, Network Equipment, Workstations)
• IT Asset Management
• Endpoint Management
• Reporting (Weekly, Monthly, Yearly)
• Local and Cloud Backup (Infrastructure, Workstations)
• Remote Monitoring & Support
• Phone Support
• On-site Support
• Network Maintenance
• Service Desk

Additional benefits include:

• Access to a wider range of IT experts
• Faster turnaround times for any IT issues
• Reduced costs due to increased employee focus
• No slow-down periods for your business

In order to set up an ideal IT Managed Services package for your organisation, all you need to do is contact us. Completing our Customers Requirement Document (CRD) simplifies and enables us to analyse your needs, IT infrastructure, systems, and more.

Microsoft Support

Printsol’s support plans provide the most comprehensive support across cloud, hybrid, and on-premise. We offer Microsoft proactive support services. With this service, you’ll benefit from a designated support manager and get the highest queue priority.

We can help you troubleshoot a specific problem, error message, or functionality that isn’t working as expected. Our team possesses three important qualities: professionalism, patience, and a “people-first” attitude.

• Faster turnaround times for any Microsoft issues
• Microsoft product support
• Microsoft maintenance and installation