It is often said that a product is only as valuable as the implementation.
This saying is especially true when dealing with software installations. Printsol supplies various leading document and print management solutions, and we want to ensure that our products are installed correctly, in a well planned out process.
We have certified technicians to assist our clients with software installations at multiple sites, with numerous MFP devices and hundreds of employees.
Our service goal
Our goal is to ensure that the users of the software, get their FULL value; benefits such as reduced document costs, improved document security, and collaboration or sharing of documents. The ultimate value is not always in the product, but a combination of the product features, how well it it installed and the end user training.
Service plus support at Printsol
After installation support is provided via our support web portal. This is a convenient, self-service offering where clients can log calls, check FAQs, request new features and interact with our support team.
It is our aim to provide exceptional service to our customers, that will compliment our best of breed products and we want to use technology to continually improve our services.