Minimize downtime with a smooth installation
The decision to upgrade your printer fleet to include software is not an easy one. Your hardware supplier should be contacted, to assess the software compatibility with your current hardware, based on your feature requirements.
Testing the software’s compatibility with your existing IT infrastructure is essential. Within an organisation this task usually falls to the IT department to execute and manage. Once the software is purchased an experienced technician will visit the site to install the program. Here are a few tips from our Technical & Services department to consider when the installation date arrives:
Ensure that the most updated software is purchased to be installed.
- Loading older versions of software may cause problems with future updates and may not be compatible with newer machines or operating systems
- Not all types of software work with all types or makes of printers…ensure that your components complement one another.
Make sure that all printers have been installed and are able to print.
- The biggest time waster for software technicians is arriving at a site where the printers have not been setup and configured. At Device software installations will always precede printer setup.
- A network map of machines (hardware) coupled with their relevant users will aid in the upgrade.
Find out if there are firewalls in place.
- If there are firewalls, the IT department needs to implement the exceptions on the ports that are used by the Print Management Software.
- Time is wasted if the firewall has not been addressed as the system will not allow external software through the system.
Take 5 minutes to consider the user infrastructure & expectations.
- Does the client print via a print server?
- Does the client require pop-up’s at the PC for bill back?
- Do they require their reports mailed?
- Do they need automated active directory sync?
- Has change control been submitted?
- Do you have a backup policy in place?
Passwords & credentials.
- Make sure that the Administrator credentials to the server and workstations are available to the technician as the onsite contact person may not be with him throughout the installation.
- The most common issue that delays the installation is when the contact person on site is not available to the technician during the process of installing. Time MUST be scheduled to be present to give administrator credentials to perform the installation.
MAKE SURE THAT COMMUNICATION HAS BEEN SENT OUT.
Clearly communicated expectations assist all parties involved to carry out the installation. “Knowing the environment normally helps with planning around installations” says Thabo our Senior Technician. The installation of software involves a number of parties from the sales person to the end-user. The technician will be most efficient in his part if the above steps have been addressed.