Customising Software Solutions is what we do: flexibility in solutions, pricing & focus on client needs is where we are heading.
Customising service as a solution
The market place is currently focused on simplicity-as-a-service (SaaS) and Printsol has moved into the realm of being a Software Delivery and Service provider. No longer merely product centric, part of the service is to provide flexible solutions focused on the clients’ requirements. This entails specific needs analysis, accurate quoting, and efficient technical support.
The role of CUSTOMISATION
When chatting with Brett, the not-so-new General Manager, we asked where Printsol is heading in 2019. His response was that he is steering this software-solutions-company towards a “Solution Providing Company……and the products, services and how we offer them to market will evolve and be added to our basket of offerings.” The idea being that hyper informed customers will now pay for the RESULTS and SERVICES they require from Software providers, and not just for software products.
The role of FLEXIBILITY
The natural progression then is to ask what is the unique selling point of Printsol in 2019? Brett explained the evolution from product to offering solutions and that repositioning is how the solution is priced to market where flexibility is going to be key to moving with the times. This flexibility will give Printsol services far greater exposure to market accordingly. Customers are looking at Pay-for-Service models, and our price models need to have the flexibility to accommodate this trend.
The role of SUPPORT
Hand in hand with service is support. Support to the customer no matter what product they use, it must just provide expected results “no fuss and when it falls over, the support the customer receives must give them a warm fuzzy feeling!” Having a team that is willing to engage and tailor the support services to the customers’ needs is key to Brett’s plans for steering the Printsol ship on the path of continued success.
Understanding that customers are much more informed means that service providers need to offer more to build relationships of trust.